LUMIA ROOFING

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Excellent service and conscientiuos at all times. Would certainly recommend them. Work carried out at the earliest opportunity over a weekend to cope with a leak in original roof.

Charlie was super quick to quote and attend. His expert eye called out what the issue was and how he would fix before even being on site. ( pictures provided for viewing) once on site charlie talked me through the checks and provided pictures from the roof space so i could follow what would need to be done. Works carried out within the hour. Efficient worker and fair costs will see me recommending charlie to friends and family if they need a tradesman in the future

Mr s marchant, basingstoke, 26th jan 2019

charlie provided a very quick response and once he had arrived to assess the job he was able to provide a solution which meant the work could be completed there and then. This was extremely helpful as i had to take time off work to facilitate the meeting and therefore this made the overall job and experience extremely stress free.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/